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ADVICE CENTRE

Useful Contacts

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z |

A

Ash Court Care Centre

Tel: 08444 725 181
Fax: 08444 120 621
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.foresthc.com
Address: Ascham Street, Camden, London NW5 2PD

Age Concern England

Tel: 020 8679 8000
Freephone: 0800 00 99 66
Website: www.ageconcern.org.uk
Address: Astral House, 1268 London Road, London SW16 4ER

Age Concern Scotland

Tel: 0845 833 0200
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.ageconcernandhelptheagedscotland.org.uk
Address: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR

Age Concern Cymru

Tel: 029 2043 1555
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.accymru.org.uk
Address: Ty John Pathy, 13/14 Neptune Court, Vanguard Way, Cardiff CF24 5PJ.
For advice and information on a wide range of issues to make life more enjoyable and fulfilling for older people.

Alzheimer Scotland

Helpline (24 hour): 0808 808 3000
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.alzscot.org
Address: 22 Drumsheugh Gardens, Edinburgh EH3 7RN

Alzheimer's Society

Helpline: 0845 300 0336
Tel: 020 7423 3500
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.alzheimers.org.uk
Address: Devon House, 58 St Katharine's Way, London E1W 1JX
For support, information, advice and local services for those looking after someone with dementia.

Arthritis Care

Tel: 020 7380 6500
FREEPHONE Helpline: (0808 800 4050)
Fax: 020 7380 6505
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
website: www.arthritiscare.org.uk
Address: 18 Stephenson Way, London NW1 2HD
For people with arthritis, helping to promote their health, well being and independence.

Association of Retirement Housing Managers

Tel: 020 7463 0660
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.arhm.org
Address: Southbank House, Black Prince Road, London SE1 7SJ
An organisation that provides a strict code of conduct for the profession.
Can supply a list of national members.

B

Belmont Lodge Care Centre

Tel: 08444 725 178
Fax: 08444 120 628
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.foresthc.com
Address: 392-396 Fencepiece Road, Chigwell, Essex IG7 4DY

Benefits Enquiry Line

(Department of Social Security)
Freephone: 0800 882 200
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.direct.gov.uk/en/Dl1/Directories/DG_10011165
Address: 2nd Floor, Red Rose House, Lancaster Road, Preston, Lancashire PR1 1HB
For information on all benefits for the disabled and their carers, including Disability Living Allowance
and Attendance Allowance.

Bridgeside Lodge Care Centre

Tel: 08444 725 175
Fax: 08444 120 625
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.foresthc.com
Address: 61 Wharf Road, Islington, London N1 7RY

British Diabetic Association

Tel: 020 7424 1000
Fax: 020 7637 3644
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.diabetes.org.uk
Address: Macleod House, 10 Parkway, London NW1 7AA
A charity that helps people with diabetes and supports diabetes research.

British Red Cross Society

Tel: 0844 871 11 11
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.redcross.org.uk
Address: 44 Moorfields, London EC2Y 9AL
Services available from local centres include: home nursing, transport, holidays, equipment loan for
frail elderly people, home from hospital schemes, domiciliary and respite care.

C

Careaware

Helpline: 0161 707 1107
Fax: 0161 787 8560
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.careaware.co.uk
Address: P.O.Box 8, Manchester M3O 9NY
A public information and advisory service specialising in the issues relating to long term care, offering free advice
and factsheets

The Care Quality Commission

England
Tel: 03000 616161
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.cqc.org.uk
Address: Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA.
CQC is an independent body set up to regulate social, private and voluntary health care services.
The corresponding bodies in Scotland and Wales are:

Scotland
Tel 0845 603 0890
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.carecommission.com
Address: The Scottish Commission for the Regulation of Care, Compass House, 11 Riverside Drive,
Dundee DD1 4NY

Wales
Tel: 01443 848450
Fax: 029 2082 3417
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.cssiw.org.uk
Address Care and Social Services Inspectorate Wales, Cathays Park, Cardiff CF10 3NQ

Carers UK

Tel: 020 7378 4999
CarersLine: 0808 808 7777 (10am-12pm, 2pm-4pm)
Fax: 020 7378 9781
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.carersuk.org
Address: 20/25 Glasshouse Yard, London EC1A 4JT
Carers UK is the voice of carers and the leading campaigning, policy and information organisation for carers.

Cedars Care Centre

Tel: 08444 725 176
Fax: 08444 120 626
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.foresthc.com
Address: 12 Richmond Road, New Barnet, Hertfordshire EN5 1SB.

The Cinnamon Trust

Tel: 01736 757 900
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.cinnamon.org.uk
Address: 10 Market Square, Hayle, Cornwall TR27 4HE
Provides a register of sheltered housing, residential homes and nursing homes which accept pets

Citizen's Advice Bureau (CAB)

Website: www.citizensadvice.org.uk
Details available from your telephone directory or library.

Counsel and Care

Advice line: 0845 300 7585
Fax: 020 7267 6877
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.counselandcare.org.uk
Address: Twyman House, 16 Bonny Street, London NW1 9PG
Provides general advice on private and voluntary residential accommodation for older people, and offers advice
on funding for residential care.

Crossroads - Caring For Carers

Tel: 0845 450 0350
Website: www.crossroads.org.uk
Address: 10 Regents Place, Rugby, Warwickshire CV21 2PN
Promotes, offers, supports and delivers high quality services for carers and people with care needs.

Cruse Bereavement Care

Tel: 020 8939 9530
Helpline: 0844 477 9400
Fax: 020 8940 1671
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.crusebereavementcare.org.uk
PO Box 800, Richmond, Surrey TW9 1RG
Offers a counselling service and practical advice after bereavement. There are 190 groups in the country.

D

Department Of Social Security (DSS)

- see Benefits Enquiry Line.

Disabled Living Foundation

Tel: 0845 130 9177
Fax: 020 7266 2922
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.dlf.org.uk
Address: 380-384 Harrow Road, London W9 2HU
For expert advice on equipment for independent daily living. Product and supplier information is constantly updated.

Disability Benefits Helpline

- see Benefits Enquiry Line.

E

Elderly Accommodation Counsel

Tel: 020 7820 1343
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.housingcare.org
Address: 3rd Floor, 89, Albert Embankment, London SE1 7TP
Provides advice on finding and paying for all types of housing for older people, including
sheltered housing, residential care, nursing homes and homes which accept people with
mental and physical disabilities.

Ellern Mede Centre for Eating Disorders

Tel: 08444 725 111
Fax: 08444 120 623
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.ellernmede.org
Address: 31 Totteridge Common, London N20 8LR

F

Forest Care Village Elstree & Borehamwood

Tel: 08444 725 174
Fax: 08444 120 624
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.foresthc.com
Address: 10-20 Cardinal Avenue, Borehamwood, Hertfordshire WD6 1EP

G

Grace Manor Care Centre

Tel: 08444 725 170
Fax: 08444 120 630
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.foresthc.com
Address: 348 Grange Road, Gillingham, Kent ME7 2UD

H

Hassingham House Care Centre

Tel: 08444 725 173
Fax: 08444 120 633
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.foresthc.com
Address: Hardingham Street, Hingham, Norfolk NR9 4JB

Help The Aged

Tel: 020 7278 1114
Senior Line: 0808 800 6565
Fax: 020 7278 1116
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.helptheaged.org.uk
Address: 207-221 Pentonville Road, London N1 9UZ
Provides practical support to help older people to lead independent lives, especially the frail, isolated and poor.

Help The Aged Care Fees Advice Service

Freephone: 0500 76 74 76
Address: Help the Aged Care Fees Advice, FREEPOST LON18542, Oxford OX29 4BR

Hospice Information Service

Tel: 020 8778 9252
Fax: 020 8776 9345
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.helpthehospices.org.uk
Address: Hospice House, 34-44 Britannia Street, London WC1X 9JG
Provides information on hospices and palliative care service in the UK and overseas.

Huntington's Disease Association

Tel: 0151 298 3298
Fax: 0151 298 9440
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.hda.org.uk
Neurosupport Centre, Norton Street, Liverpool L3 8LR
Puts people in touch with their local regional adviser who can offer advice, support and family visits.

I

Independent Healthcare Association (IHA)

Tel: 020 7379 8598
Fax: 020 7379 8586
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.independanthealthcare.org.uk
Address: Centre Point, 103 New Oxford Street, London WC1A 1DU
List of all types of member care homes, hospitals and psychiatric units.

Independent Financial Advisers Promotion Ltd

Tel: 020 7833 3131
Fax: 020 7833 3239
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.unbiased.co.uk
Address: 117 Farringdon Road, London EC1R 3BX
Provides names of independent financial advisers in your area.

J

The Joseph Rowntree Housing Trust

Tel: 01904 735 000
Fax: 01904 735 001
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.jrf.org.uk
Address: The Garth White, Rose Avenue, New Earswick, York YO32 4TZ
Provides information on retirement and assisted living developments.

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L

Laundry

Some Social Services departments provide a laundry service for people with incontinence, or who cannot manage their laundry for other reasons. Ask if such a service is available in your area.

Law Centres Federation

Tel: 0845 345 4 345
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.lawcentres.org.uk
There are 56 Law Centres in England and Wales and Northern Ireland, staffed by solicitors and barristers who specialise in areas of civil law including employment, housing, discrimination, welfare benefits, education and immigration.

M

Macmillan Cancer Relief

INFORMATION LINE: 0808 808 2020
Tel: 020 7840 7840
Fax: 020 7840 7841
Website: www.macmillan.org.uk
89 Albert Embankment, London SE1 7UQ
Provides information on Macmillan services and activities.

Marie Curie Cancer Care

Tel: 020 7599 7777
Website: http://www.mariecurie.org.uk
Address: 89 Albert Embankment, London SE1 7TP

Meals On Wheels

There are many different types of meals on wheels services available.
Your local authority often runs these, so contact your Social Services
department, or try organisations like your local WRVS or Age Concern.

MIND (National Association for Mental Health)

Tel: 020 8519 2122
Fax:020 8522 1725
INFORMATION LINES: 08457 660 163
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.mind.org.uk
Granta House, 15-19 Broadway, London E15 4BQ
The leading mental health charity working for everyone with experience of mental distress.

Multiple Sclerosis Society

Tel 020 8438 0700
Helpline: 0808 800 8000
Fax: 020 8438 0701
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.mssociety.org.uk
Address: The MS National Centre, 372 Edgware Road, London NW2 6ND
Offers information to people with MS and their friends, carers and family.

N

NHS Direct

Tel: 0845 46 47 (calls charged at local rate)
Website: www.nhsdirect.nhs.uk
NHS Direct is a telephone service which provides confidential healthcare advice 24 hours a day.

Nursing Home Fees Agency (NHFA)

Tel: 0800 99 88 33
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.nhfa.co.uk
Address: St Leonard's House, Mill Street, Eynsham, Oxford OX29 4BR
Specialist advice on paying for long term care, including care fee advisers,
accountants and tax specialists.

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P

Parkinson's Disease Society

Helpline: 0800 800 0303
Website: www.parkinsons.org.uk
Address: 215 Vauxhall Bridge Road, London SW1V 1EJ
Provides help for people with Parkinson's Disease and their relatives.

Pinehurst Care Centre

Tel: 08444 725 177
Fax: 08444 120 627
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.foresthc.com
Address: 38-44 Duke's Ride, Crowthorne, Berkshire RG45 6ND

The Princess Royal Trust For Carers

Tel: 08444 800 4361
Fax: 08444 800 4362
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.carers.org
Address: 14, Bourne Court, Southend Road, Woodford Green, Essex, IG8 8HD
Provides support for carers at carers' centres around the country.

Public Guardianship Office

Tel: 0845 330 2900
Fax: 020 7664 7551
Website: www.publicguardian.gov.uk
Address: PO Box 15118, Birmingham, B16 6GX
Provides information on the registration of Enduring Powers of Attorney and aspects of the work of the Court of Protection. They can give guidance and information, but not legal advice.

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R

Registered Nursing Home Association

Tel: 0121 454 1088
Fax: 0121 486 3175
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.rnha.co.uk
Address: John Hewitt House, Tunnel Lane, Kings Norton, Birmingham B30 3JN.
Provides information on registered nursing homes in the UK and Republic of Ireland, which conform to specified standards.

The Relatives' And Residents' Association

Advice line: 020 7359 8136
Fax: 020 7226 6603
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.relres.org
Address: 24 The Ivories, 6-18 Northampton Street, London N1 2HY
An organisation bringing together relatives of those in care homes and hospitals. Can offer support and advice on any matter concerned with residential care.

Royal Association For Disability And Rehabilitation (RADAR)

Tel: 020 7250 3222
Fax: 020 7250 0212
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.radar.org.uk
Address: 12 City Forum, 250 City Road, London EC1V 8AS
Provides help on non-medical issues including mobility, education, employment, benefits, discrimination and housing.

Royal National Association For The Blind (RNIB)

Tel: 020 7388 1266
Helpline: 0303 123 9999
Fax 020 7388 3024
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.rnib.org.uk
Address: 105 Judd Street, London WC1H 9NE
Provides information, support and advice for anyone with a serious sight problem.

Royal National Institute For Deaf People (RNID)

Tel: 020 7296 8000
INFOLINE: 0808 808 0123
Textphone: 0808 808 9000
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.rnid.org.uk
Address: 19-23 Featherstone Street, London EC1Y 8SL
Provides information, residential care, interpreting service, training, special telephone service and environmental aids for deaf and hard of hearing people.

S

The Samaritans

Tel: 08457 90 90 90
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.samaritans.org
Address: Chris PO Box 9090 Stirling FK8 2SA
Available 24 hours a day, offering confidential emotional support to those in crisis and in danger of taking their own lives.

Seniorline

Tel: 0808 800 6565
Run by Help the Aged to provide free advice and information for older people and their carers.

Social Services Department

You can find the telephone number of your Social Services department through the Town Hall, or in the telephone directory under the name of your Local Authority (either London or Metropolitan Borough, County or District Council, or Unitary Authority).

Solicitors

Tel: 0845 300 0336
The Alzheimer's Helpline can recommend a number of legal firms with specialist experience in the legal problems that may arise in relation to dementia (see also Law Centres).

Specialist Nursing

Specialist nursing or care at home for people with a terminal illness, may be available through Macmillan Cancer Relief, Marie Curie Cancer Care, or from a local hospice. Ask your doctor if there is local support of this kind.

The Stroke Association

Advice line: 0845 30 33 100
Phone: 0207 566 0300
Fax: 0207 490 2686
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.stroke.org.uk
Address: 240 City Road, London EC1V 2PR
A national charity that provides an advisory and information service for people who have had strokes, their families and carers.

T

The Grange Care Centre

Tel: 08444 725 182
Fax: 08444 120 632
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.foresthc.com
Address: Church Green, Stanford in the Vale, Faringdon, Oxfordshire SN7 8HU.

The Poplars Care Centre

Tel: 08444 725 179
Fax: 08444 120 629
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.foresthc.com
Address: 152 Tonbridge Road, Maidstone, Kent ME16 8SU

Travel

For information about travel concessions in your area and how to apply. Contact your Local Authority, the local Citizen's Advice Bureau or your local Age Concern group.

Tripscope

Tel: 08457 585 641
Fax: 0117 939 7736
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Vassall Centre, Gill Avenue, Fishponds, Bristol BS16 2QQ
Does not provide transport but gives advice and information about travel and transport for elderly and disabled people.

U

United Kingdom Home Care Association (UKHCA)

Tel: 020 8288 5291
Fax: 020 8288 5290
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.ukhca.co.uk
Address: Group House, 2nd Floor, 52 Sutton Court Road, Sutton, Surrey SM1 4SL
Member organisations comply with established codes of practice and standards.

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W

Warren Lodge Care Centre

Tel: 08444 725 186
Fax: 08444 120 631
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: www.foresthc.com
Address: Warren Lane, Finchampstead, Wokingham, Berkshire RG40 4HR

Women's Royal Voluntary Service

Tel: 01235 442 900
Fax 01235 861 166
Website: www.wrvs.org.uk
Address: Garden House, Milton Hill, Steventon, Abingdon OX13 6AD
A nation-wide network of community service, consisting of 112,00 male and female volunteers. Providing differing services from group to group, but examples include Meals on Wheels, Housebound Library, Clubs for the elderly, Luncheon Clubs and social transport eg. for hospital, dental and optician appointments.

Woodlands Park Care Centre

Tel: 08444 725 138
Fax: 08444 120 620
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
website: www.foresthc.com
Address: Aylesbury Road, Great Missenden, Buckinghamshire HP16 9LS

X

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Y

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